We all love a great experience at a hotel, cottage, wild resort, beach villa or at a picnic in a public park. But what is it that we truly seek? My Hotel Diary gives you a one-stop solution on what really counts for a great getaway, hangout, retreat and analysis into the intricacies.
Recent Posts
Breakfast in bed
Waking up on a Queen-size bed next to remotes for the TV, AirCon and a switch to all the lights in the room, is rare. But you do, and a giant bamboo grows at the entrance to the bathroom. On the floor, beautiful tiles form a mosaic of a large roach that you kinda squish … Continue reading Breakfast in bed
Standards, enterprise and rights: a trilogy of extremes for Kenyan women
At the green edges of the Mount Kenya National Reserve, about 300km from Nairobi, in a small little known town called Kimahuri, is a rusty chimney that savors with sweet potato. This is the home of Mary Mukami. She is a potato farmer. I met her at the Agricultural Society of Kenya show in Nyeri … Continue reading Standards, enterprise and rights: a trilogy of extremes for Kenyan women
Branding with the toilet: 5 easy ways to turn that little private room to sales?
There are amazing features we could introduce into the small room and spend thousands on installations and technology, but would it be worth it. If you asked me, no. Let’s consider 5 easy ways you could orchestrate a quick win in business with no more than your toilets.
The pink principle: what to do with attributes to build a “customer-first” hotel
I coach tourism management and often, I brainstorm with hotel executives and get stuck to crack new ways to grow sales. The first thing I do is remind them that, “Attributes matter more than products”. Weird? But strangely, we win.
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